Question Where are your silk scarves made?
Answer

Our scarves are proudly handcrafted in Soufli, Greece, a region renowned for its exceptional silk heritage and artistry. Each piece embodies a legacy of fine craftsmanship and timeless design.

Question What do you mean when you say that it’s a natural product?
Answer

Silk, as a natural fiber, biodegrades easily in soil, leaving no environmental harm unlike synthetic fabrics like acrylic or nylon. During production, raw silk undergoes a biological process after reeling and before weaving, where some of its sericin protein is removed. Additionally, digital printing inks used are OEKO-TEX® certified, ensuring eco-friendly standards.

Question How should I store silk products?
Answer
Silk is a natural material produced by an animal organism, so it needs to breathe while being stored. Avoid keeping it in its packaging to ensure proper airflow.
Question Do I need register to complete the purchase?
Answer
No, you don’t need to register to complete your purchase. You can check out as a guest for a smooth and quick shopping experience.
Question Can I save my favorite products?
Answer
Yes, you can save your favorite products by creating an account. This allows you to easily access and manage your saved items whenever you like.
Question Can I change my order before it is dispatched?
Answer
Yes, you can change your order as long as it hasn’t been dispatched. Please contact us as soon as possible with your request, and we’ll do our best to accommodate it.
Question Can I get a refund?
Answer

All sales are final, and refunds are not provided. However, if you receive a faulty item, we will offer an exchange free of charge. If the item is out of stock, you may choose an alternative product, and we will also cover the shipping costs.
If an item arrives defective, incorrect, or with missing parts, you are eligible for a full refund, which includes both the purchase price and original shipping cost. To initiate the process, please send a photo of the damaged item along with your order details to [email protected], and our team will assist you in finding a resolution.
Please note that returns or refunds will not be accepted for items reported beyond 14 days from the delivery date. If the damage occurred during shipping, you must file a claim with the carrier. In such cases, we will offer a replacement.

Question Can I exchange my item?
Answer

If you wish to exchange an item, please contact us at [email protected] . Returns should be made using a trackable method such as registered mail or courier service, with shipping expenses covered by you.
Exchanges are only accepted for items in their original, unused condition or for faulty products. Once we receive your returned item, it will undergo a quality control inspection to ensure the silk remains undamaged — as silk is a delicate material that requires special care. If the item passes inspection, we will send your replacement at no additional shipping cost.

Important Notes
Only one exchange is permitted per item.
Items must be unworn and have all original tags attached.
Sale items and items on special offers are non-exchangeable.
Our team will conduct a thorough inspection of all returned items upon receipt.

Question Can you help me with a faulty product?
Answer

If you received a faulty or damaged product, we sincerely apologize. In such cases, we offer a free exchange at no additional cost. If the item is out of stock, you may select an alternative product, and we will also cover the shipping fees.
For items that arrive defective, incorrect, or with missing parts, you may be eligible for a full refund, including the purchase price and original shipping cost. To initiate a claim, please send a photo of the damaged item along with your order details to [email protected] and our team will assist you with a resolution.
Please note that returns or refunds will not be accepted for items reported beyond 14 days from the delivery date. If an item is damaged during shipping, you will need to file a claim directly with the carrier. In this case, we will still offer a replacement.
However, if a product is found to be damaged due to improper handling or misuse, we will not be able to offer an exchange. The item will be returned to you at your expense.

Question What is the return process?
Answer

Return Process
Once your return package is on its way to our warehouse, the return process will begin. Upon receipt and inspection of the item, we will notify you of the outcome—approval or rejection—within five business days of delivery. For any questions or assistance with returns or replacements, please contact us at [email protected] .

Return Costs & Shipping Method
The customer is responsible for covering the shipping costs for returned products, using a courier or parcel operator of their choice. For returns from countries outside the European Union, additional customs duties or fees may apply.

Important Note
Items must be unworn and have all original tags attached.
Sale items and items on special offers are non-exchangeable.

Incorrect Product Returns
If you receive a product that is not what you ordered, it can be returned within 14 business days from the date of delivery. In this case, NIRIS Luxury Wear will cover the shipping costs. The product must be returned in its original, unused condition with all original packaging intact.

How to Return an Item by Post
Include a letter stating the reason for the return, specifying each item, quantity, and the reason for the return.

Ship your package to the following address:
NIRIS Luxury Wear – Mitropoulou Christiana
Sofokleous & Vikela 1, Patras, Achaia, 26442
Greece

Send your package via a secure or traceable method and retain your proof of postage.
Notify us via email at [email protected] before shipping the item(s) back, so we can process your return or exchange request accordingly.

Question Am I liable for any import duties, customs and taxes related to my country?
Answer

If you are located outside the EU, you may be subject to additional taxes or customs fees. We recommend consulting your local tax office before making a purchase, as NIRIS Luxury Wear is not responsible for any extra charges incurred.

Question Where can I buy NIRIS?
Answer

NIRIS is sold exclusively at nirisluxurywear.com and in specific stores in Greece and abroad.
Here is a list for you to navigate:

Greece :
Sirene
Chora, Κoufonisi, 843 00

GL Prime Accessories
Street 1821, No. 42, 71201, Crete, Heraklion,

Efimeris
Papadiamanti 39, Skiathos 370 02
Lalaro
Papadiamanti 14, Skiathos 370 02

Esthir Boutique
Scala, Patmos, 85500

Terra
Thymaton Sperchiou 12, 84100 Syros

Capriccio Boutique
Ioulietas Adam 8, Trikala, 421 00

France :
Musée de l'Impression sur ‘Etoffes
14 Rue Jean Jacques Henner, 68100 Mulhouse

Question Do you ship internationally?
Answer

Yes, we provide international shipping to most countries. All international orders are shipped via DHL Express and can be delivered to your home or workplace. DHL delivers on weekdays between 8:00 am and 5:00 pm. If you're unavailable during the first delivery attempt, DHL will contact you to arrange a more convenient delivery time.

  • Europe / Express Shipping: €15.00 / For orders above €200.00: Free
  • United States of America, Canada, Mexico / Express Shipping: €22.00 / For orders above €200.00: Free
  • Middle East / Express Shipping: €22.00 / For orders above 200.00: Free
  • Latin America/ Express Shipping: €31.00 / For orders above 200.00: Free
  • Rest of World / Express Shipping: €24.00 / For orders above €200.00: Free

Please note that orders shipped outside the EU may be subject to local taxes and import duties, which are determined by your local customs authority or the shipping carrier. Since these charges are set by the destination country and vary from one country to another, we are unable to provide an exact estimate of the costs. NIRIS Luxury Wear does not cover any taxes, duties, or related fees. Any taxes or duties incurred on refused or unclaimed packages are also the responsibility of the customer.

Question What payment options do you accept ?
Answer

a. Credit / Debit Cards:
Pay Via Εurobank Bank: Accepts Mastercard, Visa cards and etc. Your order will be on hold until the payment is completed. We accept major international credit and debit cards, including VISA, MASTERCARD, MAESTRO & DINERS from all the banks.
Payment for your order is made by credit or debit card through the secure Viva Payments environment. Credit card information is encrypted and directly transmitted to the payment provider, bypassing the Seller's servers. Payment is charged at the time of order placement.

b. PayPal
Make your payment securely through PayPal. If you don't have a PayPal account, you can still use your credit card. PayPal's platform is fully encrypted to ensure the safety of your information.

c. Bank Transfer
Payment of your order is made by direct deposit in a bank or through winbank. (direct bank transfer)
The corporate account is located at EuroBank. For any payment from another bank the commission for the bank transfer is charged to the depositor.

Question How can I get a discount?
Answer

The best way to stay informed about our exclusive offers is by subscribing to our newsletter and following us on social media. Newsletter subscribers receive updates on special promotions and sales. Please note that only discounts provided directly by NIRIS Luxury Wear are valid.

Question How is NIRIS Luxury Wear practicing sustainability?
Answer

At NIRIS Luxury Wear, sustainability isn't just a choice — it's a necessity. Our mission is to empower consumers to make conscious choices by offering high-quality, long-lasting products that are better for both people and the planet. We are dedicated to maintain the highest ethical standards and ensure full transparency throughout our supply chain. We partner exclusively with suppliers who share our values of sustainability, accountability, and integrity. Our limited, exclusive collections are intentionally produced in small quantities to minimize fabric waste. Additionally, we prioritize the use of sustainable materials and recyclable packaging to reduce our environmental impact.

Question The workers paid a fair wage?
Answer

Our collections are thoughtfully handmade by our dedicated local team in Athens and Soufli, following strict ethical standards. We ensure fair wages, safe working environments, and healthy working conditions for everyone involved.

Question How do I wash my silk scarf?
Answer

Our scarves are clearly labeled as “Dry Clean Only” and should not be washed.

Question How can I remove creases from my scarf?
Answer

To restore your scarf’s fresh look, you can use a steam iron for quick and effortless results in under a minute.

Alternatively, you can iron it manually. Lay the scarf flat on an ironing board, cover it with a towel or pillowcase, and set your iron to the "Silk" setting or a low temperature (100-180°C or 212-356°F). Gently press over the towel or pillowcase to avoid direct contact with the silk.

For a professional touch, you can always rely on your local dry cleaner.

Can't find what you're looking for?

Feel free to reach out to us via email, and our Customer Service team will respond as soon as possible. If you have an order number, please be sure to include it for faster assistance.

You can contact us at: [email protected]